Refund and Returns Policy

Last Updated: September 3, 2026

At OLEMO, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your order under the terms outlined below.

90-Day Return Policy

OLEMO offers a 90-day return policy.

You may request a return within 90 calendar days from the date your order is delivered.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 90 days of delivery.
The item must be in its original condition.
The item should include its original packaging, accessories, manuals, and other included materials, where applicable.
The item must not have been intentionally damaged or altered.
Proof of purchase or order information may be required.

Some products may have specific return requirements. Any applicable restrictions will be stated on the relevant product page.

How to Request a Return

To request a return, contact our customer support team at:

support@olemo.shop

Please include:

Your full name
Order number
Product name
Reason for the return
Photos or other relevant information, when applicable

Our support team will review your request and provide return instructions.

Return Shipping

OLEMO covers the cost of return shipping for eligible returns.

Please contact us before sending any item back. We will provide the appropriate return instructions.

Do not send a return to our business address unless specifically instructed by OLEMO.

Refunds

Once your returned item has been received and inspected, we will review the return to determine whether it qualifies under this policy.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds may take up to 30 days to process after the returned item has been received and the return has been approved.

Once the refund has been processed, the time required for the funds to appear in your account may depend on your bank, credit card issuer, or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, defective, or different from what you ordered, please contact us at support@olemo.shop as soon as possible.

Please provide your order number and photographs of the item when applicable. Our team will review the issue and provide appropriate instructions.

Non-Returnable Items

A return may not be accepted if:

The return request is submitted after the 90-day return period.
The item has been intentionally damaged or materially altered.
Essential components or accessories are missing.
The product is subject to a clearly stated product-specific return restriction.

Exchanges

If you would like to exchange an item, please contact us at support@olemo.shop.

Depending on product availability and the circumstances of your request, we may provide exchange instructions or process the request as a return and refund.