Last Updated: September 3, 2026
At OLEMO, we understand that plans can change. Our Order Cancellation Policy explains when and how you can request the cancellation of your order.
Cancellation Eligibility
Customers may request to cancel an order before the order has been shipped.
To request a cancellation, please contact our customer support team as soon as possible after placing your order.
Email: support@olemo.shop
Phone: +1 302-556-2088
How to Request a Cancellation
When contacting us, please provide the following information:
- Full Name
- Order Number
- Email Address Used for the Purchase
- Reason for Cancellation, if applicable
Providing your order number will help us locate your order and process your request more efficiently.
Cancellation Before Shipment
If your cancellation request is received and approved before your order has been shipped, we will cancel the order and issue a refund to your original payment method.
Orders That Have Already Shipped
Once an order has been shipped, cancellation may no longer be possible.
If your order has already shipped, you may still be eligible to return the order under our 90-Day Returns & Refund Policy.
Please contact support@olemo.shop for return instructions.
Refunds for Cancelled Orders
Approved cancellation refunds will be issued to the original payment method used for the purchase.
Please allow up to 30 days for the refund to be processed after the cancellation has been approved.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Cancellation After Order Processing
If an order has already entered the processing stage, we cannot guarantee that the cancellation request can be completed.
We recommend contacting OLEMO as soon as possible after placing your order if you wish to cancel it.
Contact Us
If you have any questions about order cancellation, please contact us:
OLEMO
2717 Kings Way, Apt 11
Las Vegas, NV 89102
United States
Email: support@olemo.shop
Phone: +1 302-556-2088
Our customer support team generally responds within 1–2 business days.
Important Information
Submitting a cancellation request does not guarantee that an order can be cancelled. Cancellation depends on the current processing and shipping status of the order.
If cancellation is no longer possible because the order has been shipped, you may use our 90-Day Returns & Refund Policy where applicable.