Shipping & Delivery Policy

Last Updated: September 3, 2026

At OLEMO, we are committed to providing a reliable and transparent shipping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 2–4 business days after the order has been successfully placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Cost

We offer standard shipping for a flat fee of:

$6.99 per order

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Estimated Delivery Time

After your order has been processed and handed over to the shipping carrier, standard transit time is generally:

5–7 business days

Therefore, the estimated total delivery timeframe is:

7–11 business days

Delivery estimates may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside of OLEMO’s control.

Shipping Destinations

OLEMO currently ships orders to customers within the United States.

Shipping availability may vary for certain locations or products. If a product cannot be shipped to your selected destination, this will be indicated during checkout.

Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

The email may include your tracking number and a link to the carrier’s tracking page.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

Delivery Delays

While we work to provide accurate delivery estimates, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Carrier delays
Holidays
Transportation disruptions
Incorrect or incomplete delivery information
Unexpected carrier volume
Other events beyond OLEMO’s reasonable control

If your order is significantly delayed, please contact us at support@olemo.shop and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible at support@olemo.shop.

We will make reasonable efforts to update the shipping information before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact our customer support team at support@olemo.shop.

We may request your order number and tracking information to investigate the issue with the shipping carrier.